At Suveda, we strive to provide high-quality products and excellent customer satisfaction. Please read our return and exchange policy carefully before making a purchase.
1. No Refund Policy: Once the goods are sold, no refunds shall be made.
2. Exchange Policy: Paid and Cash on Delivery (COD) orders, once delivered, can only be returned if there is an issue with the product, such as:
- Wrong product shipped
- Improper labeling
- Product defect or damage during shipping
If your order qualifies for an exchange, we will either: Replace the product with the correct one
- Refund the billed amount after discussing the issue with you
- The exchange or refund process will be completed within 3–5 working days after verification.
3. Shipping Costs for Exchanges: If an exchange is approved, the shipping costs for sending the replacement product will be charged to the customer.
4. Refund Mode: Refunds (if applicable) will be processed via the payment mode requested by the customer (e.g., UPI, bank transfer, etc.).
5. Reporting a Problem: It is mandatory to inform us within 24 hours of delivery if you receive a wrong or defective product.
To report an issue, please write to us at info@suvedaluxuryayurveda.com with your order details and product images.
For any queries, feel free to reach out to our customer support team.